Terms And Conditions

Customer must provide accurate and complete information for pick-up and delivery requests at all times to enable swift and complete pickup delivery services.

All goods must be properly packed by the customer to ensure safety while on transit and handled with proper care.

Customer must ensure that the receiver is available to receive their goods at the designated address within the scheduled time and date.

Customer shall pay AAJ all the demurrage and other fees charged or incurred by AAJ to warehouse or store Customer’s cargo if not received or picked up within the stipulated time for delivery or pickup which must not exceed (5) working days.

Undelivered shipment due to bad address information provided by the customer would attract additional fees depending on where it is being returned from.

In the event that a shipment is returned from the destination for any reason whatsoever, the customer shall bear full responsibility for the cost of return, including but not limited to return shipping fees, handling charges, and any additional expenses incurred.

AAJ express has the right to inspect the goods without prior notice to the customer, which includes the right to open the goods and inspect the goods and shall in no way be held liable.

The customer or receiver as the case maybe is to ensure 100% inspection of the goods received and confirm the condition of the goods at the point of collection before departure as AAJ EXPRESS will not be liable for any complaints that may arise thereafter.

AAJ EXPRESSS will not deny Government Agencies e.g. NAFDAC, NDLEA, CUSTOMS and The Police request for special Investigative inspection of shipment while in transit or within AAJ Express facility as the case maybe.

Delivery times and dates are estimates only and may be subject to change based on factors beyond our control, including but not limited to traffic conditions, weather disruptions, airline delay, customs clearance delays, or governmental inspections/holds.

While we remain committed to ensuring your shipment is delivered safely and in good condition, please note that the Company shall not be held responsible for delivery delays caused by third-party logistics partners or external circumstances outside our control.

Customers are responsible for providing accurate delivery addresses as AAJ EXPRESS will not deliver to postal codes. If the goods are deemed unacceptable, or the customer cannot be reached or identified, AAJ EXPRESS shall make reasonable efforts to reschedule the delivery or provide alternative solutions for the shipment to be delivered at the customer’s cost. However, availability and timely delivery cannot be guaranteed.

Payment for our logistics services must be made in full prior to the commencement of the service, unless otherwise agreed upon in writing. Any additional fees, such as customs duties or taxes, incurred during the delivery process are the responsibility of the customer and must be paid promptly upon notification.

Failure to make payment may result in delays or cancellation of the service. All payment transactions are processed securely, and we do not store or retain any payment information. We also reserve the right to pursue legal action to recover any unpaid amounts, and the customer shall be liable for any associated legal fees and costs incurred.

AAJ EXPRESS does not accept excess payments. Customers must ensure that only the exact amount provided to you is paid, as AAJ EXPRESS will not be responsible for any issues arising from excess payments. AAJ EXPRESS does not do CASH BACK.

AAJ EXPRESS is not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our services especially in cases where the customer has not adhered to our insurance policy.

AAJ EXPRESS will not be liable for perishable items, as they are not insurable. Shipment of such items is at the owner's risk

AAJ EXPRESS shall not be liable for damage of fragile items; fragile items are sent at owner’s risk.

AAJ shall not be liable for confiscation or destruction of illegal or illicit items such as copied or unauthorized designer brands and other contrabands by government agencies.

AAJ EXPRESS shall not be responsible or liable for any loss, damage, seizure, confiscation, or destruction of a shipment arising from actions taken by customs or other regulatory authorities, whether or not notice or reasons are provided. In such circumstances, the sender shall not be entitled to any refund or compensation.

In the event of loss or damage to goods where the customer has purchased insurance coverage, compensation will be provided based on the declared value specified in the customer’s invoice. This compensation will be issued after our insurance provider has applied any applicable deductible (excess).

We recognize that logistics can be complex, and there may be instances of missing, lost, or damaged shipments, particularly in international logistics. While AAJ cannot guarantee 100% successful delivery, we commit to compensating customers for any missing, lost, or damaged shipments, based on the insurance package selected. Below is a list of available insurance options.

In the event of a claim for damage, missing items, or tampering, the Customer must provide clear video footage and/or photographs taken at the point of opening the package, immediately upon receipt. The package must be unopened, and the unboxing must be captured from start to finish in a continuous video to serve as valid evidence.

For avoidance of doubt, any claim submitted without such visual evidence shall be deemed invalid, and AAJ EXPRESS shall bear no liability in such instances.

Customers are duly informed of this requirement through signage, stickers on packaging, and communication at the point of shipment. This measure is in place to ensure accountability and protect both parties.

Customers are required to accurately declare the value of each item individually on the Proforma Invoice provided at the time of shipment. This includes listing each item with a clear description and its corresponding unit value, followed by a total declared value at the end of the form.

Where a Customer fails to provide itemized values and instead states only a total declared value, AAJ EXPRESS reserves the right to allocate the total value across the listed items at its sole discretion in the event of loss, damage, or any claims.

For avoidance of doubt, no claim or compensation shall be entertained based on arbitrary or revised item values after shipment, and the AAJ’s discretionary valuation shall be final and binding in such cases.

In the event of any refund, AAJ EXPRESS’s liability shall be limited solely to the value of the shipment as declared by the sender on the proforma invoice, and no refund shall be made in respect of any undeclared or undervalued items.

AAJ EXPRESS shall not be responsible for the actual market value or replacement cost of the shipment.

We operate a secure, time-bound document management policy. All case-related materials (emails, evidence, photos, delivery documents) are retained only for 6 months after a case is closed or becomes inactive. After this period, files will be permanently disposed of, and retrieval will no longer be possible.

AAJ EXPRESS shall not be held responsible for:

While we aim to be flexible, maintaining these timelines allows us to protect our operations, serve customers better, and avoid long-drawn or abusive disputes. Once:

In the event that AAJ EXPRESS initiates legal action to recover any outstanding payment or enforce its rights against a customer, or successfully defends itself against any legal claim brought by the customer.

The customer shall be liable to reimburse all legal expenses incurred by AAJ EXPRESS on a full indemnity basis. This includes, but is not limited to:

Such costs shall be recoverable on a solicitor-and-own-client scale, meaning AAJ EXPRESS is entitled to recover the full amount actually spent, not just court-awarded limits.

This clause shall apply whether action is taken through litigation, alternative dispute resolution, or third-party recovery agents.