Terms And Conditions
These Terms and Conditions govern your use of our delivery services. Please read through these terms carefully before using our services.
1. Acceptance Of Terms
By accessing or using our delivery services, you agree to abide by these Terms and Conditions. These conditions represent the entire agreement between the customer and AAJ EXPRESS and shall prevail to the exclusion or any other terms and condition which the customer choose to incorporate.
2. Definition
By accessing or using our delivery services, you agree to abide by these Terms and Conditions. These conditions represent the entire agreement between the customer and AAJ EXPRESS and shall prevail to the exclusion or any other terms and condition which the customer choose to incorporate.
3. Service Description
AAJ EXPRESS provides international and local delivery services for individuals, Government organizations, non-governmental organizations, corporate and non-corporate businesses, institutions, etc. The details of our services, including pricing, pick up, delivery options, and service areas, are available on our website.
4. Customer's Responsibilities
- - Customer must provide accurate and complete information for pick-up and delivery requests at all times to enable swift and complete pickup delivery services.
- - All goods must be properly packed by the customer to ensure safety while on transit and handled with proper care.
- - Customer must ensure that the receiver is available to receive their goods at the designated address within the scheduled time and date.
- - Customer shall pay AAJ all the demurrage and other fees charged or incurred by AAJ to warehouse or store Customer's cargo if not received or picked up within the stipulated time for delivery or pickup which must not exceed (5) working days.
- - Undelivered shipment due to bad address information provided by the customer would attract additional fees depending on where it is being returned from.
5. Inspection Of Goods
- - AAJ express has the right to inspect the goods without prior notice to the customer, which includes the right to open the goods and inspect the goods and shall in no way be held liable.
- - The customer or receiver as the case maybe is to ensure 100% inspection of the goods received and confirm the condition of the goods at the point of collection before departure as AAJ EXPRESS will not be liable for any complaints that may arise thereafter.
- - AAJ EXPRESS will not deny Government Agencies e.g. NAFDAC, NDLEA, CUSTOMS and The Police request for special Investigative inspection of shipment while in transit or within AAJ EXPRESS facility as the case maybe.
6. Delivery
- - Delivery times and dates are estimates only and may be subject to change based on factors beyond our control, including but not limited to traffic conditions, weather disruptions, customs clearance delays, or governmental inspections/holds.
- - While we remain committed to ensuring your shipment is delivered safely and in good condition, please note that the Company shall not be held responsible for delivery delays caused by third-party logistics partners or external circumstances outside our control.
- - Customers are responsible for providing accurate delivery addresses as AAJ EXPRESS will not deliver to postal codes. If the goods are deemed unacceptable, or the customer cannot be reached or identified, AAJ EXPRESS shall make reasonable efforts to reschedule the delivery or provide alternative solutions for the shipment to be delivered at the customer's cost, However, availability and timely delivery cannot be guaranteed.
7. Payment
- - Payment for our logistics services must be made in full prior to the commencement of the service, unless otherwise agreed upon in writing. Any additional fees, such as customs duties or taxes, incurred during the delivery process are the responsibility of the customer and must be paid promptly upon notification.
- - Failure to make payment may result in delays or cancellation of the service. All payment transactions are processed securely, and we do not store or retain any payment information. We also reserve the right to pursue legal action to recover any unpaid amounts, and the customer shall be liable for any associated legal fees and costs incurred.
- - AAJ EXPRESS does not accept excess payments. Customers must ensure that only the exact amount provided to you is paid, as AAJ EXPRESS will not be responsible for any issues arising from excess payments. AAJ EXPRESS does not do CASH BACK.
8. Refunds And Cancellations
Refunds are issued based on our Refund Policy. See our refund policy for more information. Upon receiving your request for a refund, we will conduct an investigation to determine eligibility; if your request is been approved, you will be notified, and the refund will be processed.
Refund Expectations
- - SERVICE DELAYS: Refunds will not be granted for delays caused by factors beyond our control, such as weather conditions, customs delay or other unforeseen circumstances.
- - INCOMPLETE OR INACCURATE ADDRESSES: If a service failure occurs due to an incomplete or inaccurate address provided by the customer, a refund will not be applicable.
It is worthy of note that whatever the case may be, it is subjected to Seven (7) working days of investigation before refund is initiated.
9. Service Delays
Unforseen Circumstances
We strive to provide timely and efficient logistics services, but delays may occur due to factors beyond our control, including but not limited to: Weather conditions, Traffic congestion, Road closures or detours, Mechanical breakdowns, Customs delays, Force majeure events.
Notifications
In the event of a service delay, we will make reasonable efforts to notify affected customers as soon as possible. Notifications may be sent via EMAIL, SMS, WHATSAPP or phone call, depending on the contact information provided by the customer.
Alternative Solutions
At AAJ EXPRESS, we are committed to providing the best possible service and minimizing the impact of any unexpected delays. In the event of such delays, we will make every effort to offer alternative solutions, such as rescheduling deliveries or rerouting shipments, to meet your needs. While we strive to ensure timely service, some delays may occur due to factors beyond our control, such as weather conditions, regulatory issues, or unforeseen events. We kindly ask for your understanding and acknowledge that these situations carry inherent risks. Although we will do our utmost to mitigate these challenges, we cannot accept liability for any damages or losses resulting from delays caused by circumstances outside our control. Such factors include (Natural Disasters, Weather Condition, Regulatory Issues, Acts of War or Terrorism, Accidents etc)
10. Third-Party Service
AAJ partners with third-party courier services, such as DHL, FedEx, UPS, USPS and every other active player in the logistics and transport industry for efficiency, to deliver shipments to locations where we do not have direct coverage or reach. These partnerships are made with the knowledge and consent of our customers. Please note that any delays or mishandling by these third-party providers are not solely the responsibility of AAJ. While we do not assume liability for actions taken by these couriers, we will use our relationship with them to ensure that customers are treated fairly and compensated in the event of a lost or damaged shipment. However, AAJ has no control over the investigation process or the time it may take for third-party couriers to resolve and compensate for any issues.
11. Prohibited Items
AAJ EXPRESS will not ship documents and articles prohibited by Nigerian laws and regulations, the International Air Transport Association (IATA) or the International Civil Aviation Organization (ICAO), or any other relevant agency or organization, and any item prohibited by the Nigeria Custom services and National Drug Law Enforcement Agency (NDLEA), state or local government and any other related agency from time to time. including but not limited to:
- - Flammable, explosive, dangerous, hazardous waste.
- - Obscene articles.
- - Poisonous and harmful articles.
- - Sharp articles without effective packaging.
- - Human corpses, human organs or body parts, human or animal embryos, cremated or disinterred human remains.
- - Live animals, including insects and pets.
- - Animal carcasses, dead animals, or animals that have been mounted.
- - Money, including but not limited to cash and cash equivalents, precious stones including Gold/Silver/Diamond Jewelries.
- - Explosives Perfumes.
- - Weapons.
- - Hard drugs and Weeds under the classification of the National Drug Law Enforcement Agency (NDLEA).
12. Custom Duties And Taxes
Refunds are issued based on our Refund Policy. See our refund policy for more information. Upon receiving your request for a refund, we will conduct an investigation to determine eligibility; if your request is been approved, you will be notified, and the refund will be processed.
Responsibility For Custom's Documentation
Clearance Requirements:
- Shipper and receiver are responsible for providing all necessary documentation required for customs clearance in the destination country.
Consequences Of Documentation Failure:
- In the event that either the shipper or receiver fails to provide the required documentation, the shipper will be responsible for any additional costs incurred, including the return of the shipment to the origin.
Delays Due To Customs
AAJ EXPRESS shall not be held responsible for any delays arising from customs inspections or procedures at border control points.
13. Liability And Insurance
- - AAJ EXPRESS is not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our services especially in cases where the customer has not adhered to our insurance policy.
- - AAJ EXPRESS will not be liable for perishable items, as they are not insurable. Shipment of such items is at the owner's risk.
- - AAJ EXPRESS shall not be liable for damage of fragile items; fragile items are sent at owner's risk.
- - AAJ shall not be liable for confiscation or destruction of illegal or illicit items such as copied or unauthorized designer brands and other contrabands by government agencies.
- - In the event of loss or damage to goods where the customer has purchased insurance coverage, compensation will be provided based on the declared value specified in the customer's invoice. This compensation will be issued after our insurance provider has applied any applicable deductible (excess).